Refund policy

Returns & Refunds

Personalized Items

Personalized items are not returnable unless they arrive damaged in shipment. Photo proof of the damage is required. Please contact us within 14 days of delivery with your order number and photos showing the damaged item and packaging.

Non-Personalized Items

You may request a return of a non-personalized item within 30 days of delivery. The item must be unused and undamaged. Please contact us with your order number before returning it. The buyer is responsible for return shipping unless we sent an incorrect item.

Damaged, Defective, or Incorrect Non-Personalized Items

If a non-personalized item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and photos showing the issue. We will assess the situation and provide a replacement or refund as appropriate. We cover return shipping when we sent an incorrect item.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing time varies by bank or card issuer.

Contact

For return or refund questions, contact support@squiggleprintz.com.